1. Who we are
Desert Safari Travel is operated by Ganzay LLC. Our business address is Office 46, 12th Floor, Twin Tower Deira Creek, Dubai. You can contact us at info@ganzay.com or +971 55 435 1100.
2. Information we collect
Depending on how you use the site, we may collect information that you provide directly, such as your name, email address, phone or WhatsApp number, selected package, safari date, number of adults and children, pickup location, voucher code and special booking notes.
We may also collect technical and advertising information such as IP-derived country, browser and device details, page URLs, referrer, session identifiers, cookie or local-storage identifiers, and advertising parameters such as UTM values or Google click identifiers when they are present.
3. How we use information
- To respond to enquiries and process booking requests.
- To send booking confirmations and operational updates.
- To provide and validate promotional vouchers.
- To operate, secure, troubleshoot and improve the website.
- To understand campaign performance and attribute bookings to advertising sources.
- To comply with legal, regulatory, accounting and fraud-prevention obligations.
4. Cookies, analytics and advertising
Our site may use first-party analytics and third-party tools such as Google Tag Manager, Google Ads and other analytics or advertising services configured by us. These services may receive technical identifiers and interaction data according to their own policies. Where required, advertising and analytics technologies should be used subject to applicable consent requirements.
5. Sharing of information
We do not sell your personal information. We may share information with service providers that help us operate reservations, email, hosting, analytics, advertising or customer support; with safari operators or drivers where necessary to fulfil a booking; or with authorities where disclosure is legally required.
6. Data retention
We keep information only for as long as reasonably necessary for bookings, customer service, fraud prevention, business records, analytics and legal obligations. Retention periods may differ by data category and applicable requirements.
7. Security
We use reasonable administrative and technical safeguards intended to protect personal information, including HTTPS transport security and restricted administration access. No internet or storage system can be guaranteed to be 100% secure, so we do not make an absolute security guarantee.
8. Your choices and rights
You may contact us to ask about, correct or request deletion of personal information that we hold, subject to legal and operational retention requirements. You can also control cookies and storage through your browser and adjust advertising preferences through the relevant advertising platforms.
9. External links
Our website may link to Google Maps, Trustpilot, WhatsApp and other third-party sites. Their privacy practices are governed by their own policies, not this policy.
10. Contact
11. Changes to this policy
We may update this Privacy Policy when our services, technologies or legal obligations change. The latest version will be posted on this page with its updated date.